This is our privacy policy (hereinafter referred to as the “Privacy Policy”). It provides for the manner in which we collect, receive, store, process, disclose, transfer, deal with and handle your personal data (including sensitive personal data or information) in relation to your use of our Product. We may periodically make changes to this Privacy Policy. Such changes will be posted on our web page. If we make any material changes to this Privacy Policy, we will provide notice of such changes through a posting on the Website or through another reasonable means of communication. The latest version of our Privacy Policy is available at Cybonix.in
When you register to use our product, we collect some information from you about yourself. This information gets recorded with us. While we are committed to maintaining the confidentiality of your personal information shared with us, there may be some situations where we may have to disclose your information. For instance, on a request of the government. Our privacy policy will tell you how we collect, receive, store, process, disclose, transfer, deal with and handle your information and personal data.
Information Collected by the Company
Our Privacy Policy covers two categories of information, namely, personally identifiable information (hereinafter referred to as the “PII”) and non-personally identifiable information (hereinafter referred to as the “NPII”). PII essentially includes, but is not limited to, information which can be used, either directly or indirectly, to identify, contact or locate you such as your name, home and business address, email addresses, contact details and payment details (details of your bank account, credit card, debit card, net banking). NPII includes, but is not limited to, your IP address, cookies, third party’s cookies, backend logs that our techies have access to and web pages that have been viewed by you. Please note that PII and NPII will hereinafter collectively be referred to as the “Information”.
Consent
We will collect and use your Information for certain purposes, such as:
1. Granting you access to our Website and Product and services from third parties;
2. Understanding your use of our Website and Product for improved overall use;
3. Provisioning of real time notifications through SMS and/or e-mail regarding missed calls;
4. Call analytics such as understanding the manner in which your business functions, provision of training
and analyzing call patterns, agent productivity, team efficiency, etc.
5. Provisioning of actionable insights in the form of details of key metrics to optimize your team’s effort
and to better understand your customer behavior;
6. Provisioning of access to Customer Data (as defined in clause 9.1 of the Agreement) through the
customer relationship management tool;
7. Provisioning of call making facility from a browser extension provided by us/you;
8. Notification of technical updates or changes in our policies;
9. Improvement of the content and functionality of our Website and Product.
Use of Cookies
Financial Information
You understand that the Information, to the extent consisting of details relating to the manner and mode of payment of Charges for the use of our Product (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of fees:
(a) goes through the safe and secure transaction process provided by our payment gateway partners;
(b) goes through the Visa or Mastercard pages, as the case may be, based on your payment method/(s) in order to prevent any misuse of your payment details; and
(c) that such payment details are not shared with us.
Whenever you make a payment, it goes through a secure transaction process provided by our payment gateway partners. They keep your information such as the details of your bank account, credit card, debit card, net banking, etc. completely safe and do not share it with us.
Access to Third Party Websites
You also understand and agree that when you use the Product, there may be certain links which may direct you to another website (hereinafter referred to as the “Third Party Website”). The manner in which your Information is collected and/or used by such Third Party Website is governed by the agreement, conditions and privacy policy of the respective Third Party Website. We urge you to acquaint yourself with policies of every such Third Party Website.
If you visit, access or use any third party website via a link in our product, make sure you read their website related policies (which are independent of Cybonix policies).
Our Undertaking
We undertake that we will not provide, distribute, trade, sell or rent any Information, provided by you; or related to your use of our Product, to any third party, except as provided in our Privacy Policy or through any other instruction issued by you.
Disclosure to Third Parties
We may use third parties in order to process your Information. These third parties are obligated to keep your Information protected and confidential. We do not share your Information with third parties unless doing so is necessary to carry out your request and/or reasonably permissible under the laws to protect your Information. However, it is important to note that this Privacy Policy does not apply to the use of your Information by any third party. Further, we disclaim any liability or responsibility for any consequence arising out of, or in relation to the same. We work closely with our subsidiaries, affiliates and third parties.We may disclose the Information to our subsidiaries, affiliates and authorized third parties engaged by us. However, we will make reasonable commercial efforts to ensure that such subsidiaries, affiliates and authorized third parties keep such portions of the Information that they may receive from us confidential as per industry standards. You understand and agree that while your account is active to use our Website and our Product, we, our subsidiaries, affiliates and third parties engaged by us, may retain your Information and use it in order to comply with contractual and statutory obligations. We may also disclose your Information in the circumstances set out herein below:
Statutory or Legal obligations: We may disclose the Information collected by us if required by law, or if we believe in good faith that such action is necessary to:
(a) comply with a legal obligation,
(b) protect and defend our rights and/or property, or
(c) to protect the property or safety of the users of our Product or Website or any third party.
Change of Control/Business Transfers: We reserve the right to sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, the Information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of our company or business may continue to use your Information as set forth in our Privacy Policy.
Transfer of Information
We, or any person on our behalf, may transfer your Information to any other person or body corporate, in India or located in any other country. You may also note that Customer Data and Cybonix Data may be stored outside of India.
Withdrawal of Consent
If you wish to withdraw your consent to our Privacy Policy, you may contact our support team In case you withdraw your consent to our Privacy Policy; we reserve the right to terminate your use of the Product. Upon withdrawal of your consent to our Privacy Policy, your Information will be deleted as soon as reasonably possible in accordance with applicable policies and laws. However, you may note that we will retain your Information (which will not be visible to other users or visitors) for purposes such as the resolution of disputes, troubleshooting problems, enforcement of the Agreement and as required by applicable laws. Further, you may also note that such Information is never completely removed and/or deleted from our databases due to technical and legal constraints, including stored backup systems and archives.
For any other queries contact our 24x7x365 customer support.
